1. Provider
The accommodation is provided by Primož Razinger s.p., Hrušica 94, 4276 Hrušica, Slovenija, company number 3101606000, VAT number SI30885027, e-mail primoz.razinger@gmail.com, phone +386 31 807 980. These terms apply to all bookings of Prima Countryside Apartments, whether made through this website, by e-mail, by phone or through a booking system.
2. Booking and conclusion of contract
An enquiry sent through the website or by e-mail is not yet a booking. The contract is concluded once the provider confirms the booking in writing and the guest pays any deposit within the agreed period. The number of guests stated in the booking is binding; additional guests are not permitted without the provider’s consent.
3. Prices and tourist tax
Prices are stated in the offer or booking system and include VAT. Tourist tax and promotion fee are not included in the accommodation price and are charged separately according to the applicable municipal rate, per person per night. Children and certain other categories may be exempt or pay a reduced rate under Slovenian law.
4. Payment
Payment methods and deadlines are stated in the booking confirmation. The provider may require a deposit to confirm the dates, with the balance payable on arrival at the latest, unless agreed otherwise. If the deposit is not paid within the deadline, the booking is not confirmed and the dates remain available.
5. Cancellation
Cancellations must be sent in writing to the provider’s e-mail; the date of receipt applies. Cancellation terms and any retention of the deposit are stated in the booking confirmation. In case of no-show or early departure, the payment for the booked period is not refunded unless agreed otherwise. Travel cancellation insurance is recommended.
6. Consumer right of withdrawal
For distance contracts for accommodation to be provided on a specific date or within a specific period, the consumer does not have the 14-day right of withdrawal; this exception is set out in Slovenian consumer protection law. The cancellation terms in section 5 apply instead.
7. Arrival and departure
Check-in and check-out times are stated in the booking confirmation. Different times are possible by prior arrangement. On arrival, guests present an identity document so the provider can complete the guest register, which is a statutory obligation.
8. House rules
Guests use the accommodation and equipment with care, respect quiet hours and do not disturb other guests or neighbours. Smoking indoors is not permitted. Pets are allowed only by prior arrangement. Parties and subletting to third parties are not permitted. In case of serious breach the provider may terminate the stay without refund.
9. Damage
Guests are liable for damage to the accommodation or its equipment caused by themselves or by persons staying with them. Damage must be reported immediately; the provider may claim the actual cost of repair or replacement.
10. Provider liability
The provider is liable for the accommodation matching its description and for careful performance of the service. The provider is not liable for loss or theft of guests’ personal belongings, for damage caused by force majeure (natural events, power or water outages, measures of authorities), or for disturbances from works in the surrounding area beyond the provider’s control. These limitations do not affect rights under mandatory law.
11. Complaints
Any deficiencies must be reported to the provider immediately so they can be remedied during the stay. A written complaint may be submitted within 8 days of departure to the provider’s e-mail; the provider replies within 8 days of receipt.
12. Personal data
The processing of personal data is described in the privacy policy.
13. Disputes
The provider and the guest seek to resolve disputes amicably. The provider does not recognise any out-of-court consumer dispute resolution provider as competent. Consumers may use the European online dispute resolution platform. Disputes fall under the jurisdiction of the competent court in the Republic of Slovenia and Slovenian law applies.
14. Validity
These terms apply from 2 September 2026 to bookings concluded after that date.